RETURNS & EXCHANGES

Please read our TERMS & CONDITIONS and RETURNS & EXCHANGES policy carefully before placing any orders. We recommend that you keep a copy of these policies for future reference.

• ONLINE RETURNS POLICY 

If for any reason you are not happy with the items you have purchased you are welcome to return it for a full refund or exchange. Please package the garment and have it returned to us within 7 days of receiving it, provided the item has not been worn and has tags intact. We will process your return promptly on its arrival. Unfortunately, if it is later than 7 days we may not be able to issue a refund.

If you wish to return any item purchased, the cost of the return is not covered by Wendys Boutique LTD. This is at your own cost. However if you wish to exchange your item, we will cover the cost of sending the new garment provided you have supplied a standard shipping address. 

You will find the simple steps for return below. 

• INTERNATIONAL RETURNS POLICY 

If for any reason you are not happy with the items you have purchased you are welcome to return it for a full refund or exchange. Please package the garment and have it returned to us within 20 days of receiving it, provided the item has not been worn and has tags intact. We will process your return promptly on its arrival. Unfortunately, if it is later than 20 days your return may be declined. Please note that failure to contact us will make you liable for any charges incurred from your return.

If you wish to return any item purchased, the cost of the return is not covered by Wendys Boutique LTD. This is at your own cost. If you wish to exchange your item, there will be an additional international shipping fee to send this to you; $25NZD for Australia and a $50NZD for the rest of the world.

Please find the simple steps for return below. 

• IN STORE RETURNS POLICY 

If for any reason you are not happy with the items you have purchased you are welcome to return it for a full refund or exchange. Please package the garment and have it returned to us within 7 days of purchasing it instore, provided the item has not been worn and has tags intact. We will process your return promptly on its arrival. Unfortunately, if it is later than 7 days we may not be able to issue a refund.

PLEASE NOTE: We cannot accept returns on any special order garments. All special orders are final. 

Please find the simple steps for return below. 

• SALE RETURNS POLICY 

PLEASE NOTE: We cannot accept online returns on sale items reduced by 50% or more, as this is clearance stock and all purchases made at this discount are final.

PLEASE NOTE: We cannot accept returns on any sale items purchased in store. We advise you take the opportunity to try these garments on, as these purchases are final. 

Any online order on garments reduced up to 49% can be returned for a for a full refund or exchange. Please package the garment and have it returned to us within 7 days of receiving it, provided the item has not been worn and has tags intact. We will process your return promptly on its arrival. Unfortunately, if it is later than 7 days we may not be able to issue a refund.

Please find the simple steps for return below. 

• FAULTY RETURNS 

If you have a found a garment to have a flaw or a fault please contact us immediately with images and we will endeavour to repair, replace, or refund the garment as soon as possible.

Contact: office@wendysboutique.co.nz

• SIMPLE STEPS FOR REUTRN 

Please find and read the relevant returns policy (listed above) before continuing on to the next step. 

1. Please be sure to contact us BEFORE sending any returns back. You can then courier your item back using the steps below, or deliver it in store to either Wendys Boutique or Tilda once your return has been approved by our office team.
   Contact: amy@wendysboutique.co.nz
    
2. Please fill in the returns form included with your order.
    
3. Please take care to package your return, and we would love for you to re-use the box that your order arrived in. Please include your returns form and proof of purchase.
    
4. ADDITIONAL STEP FOR INTERNATIONAL RETURNS: We have included a sticker with your order to make your returns a little bit easier. Please attach this sticker to your parcel along with a copy of your original invoice and your customs document, to avoid delays.
    
5. Please send your return to the address below:
   Wendys Boutique
   Online Returns
   158 11th Avenue Plaza
   Tauranga 3110
   07 578 2867
   (A returns address is also supplied on the bottom of your box)
    
6. All returns are to be sent back via a tracked express courier service.

Please Unfortunately the unexpected can occur and we are unable to accept responsibility for packages we do not ship ourselves. We expect you to use a courier service, please do not use a standard post as this option is not trackable and can take too long to arrive back which can affect your refund. We will not be held responsible for any returns that fail to make it to us. Any charges incurred through a return will be deducted from your refund. Any courier fee is the responsibility of the customer, we will not refund the costs of the courier.

For any further queries, please phone 075782867 or email admin@wendysboutique.co.nz