DELIVERY + T'S & C'S

 

Please read our TERMS & CONDITIONS and RETURNS & EXCHANGES policy carefully before placing any orders.
We recommend that you keep a copy of these policies for future reference.

Please note products advertised on our website are also available in store. We try our hardest to collect your orders as soon as they come through; however, there is always the chance that a product may sell in store before we can secure it. In this case, we will endeavour to source another item for you. If this is not possible, a full refund will be issued and you will be notified immediately.



FREE SHIPPING (NEW ZEALAND)

We offer FREE standard shipping on all New Zealand orders over $150.
These are dispatched through Post Haste Couriers.

Once your order has been processed, delivery is expected within 2–3 working days.
For rural addresses, please allow an additional 2–3 working days.



    STANDARD SHIPPING (NEW ZEALAND)

    Shipping fee:
    $12 NZ wide on orders under $150

    Once your order has been processed, delivery is expected within 2–3 working days.
    For rural addresses, please allow an additional 2–3 working days.



    PO BOX DELIVERY (NEW ZEALAND)

    If you would like delivery to a PO Box, there is a $15 charge for this service.
    These orders are sent via Courier Post.

    Once your order has been processed, delivery is expected within 1–3 working days.

     

      INTERNATIONAL SHIPPING

      We offer worldwide shipping via DHL.

      Shipping fees are as follows:

      • Australia: $35 NZD
      • Australia (PO Box): $40 NZD
      • Rest of the world: $80 NZD

      We offer FREE shipping to Australia on orders over $450 NZD.

      Once your order has been processed, delivery is expected within 3–5 working days.

       

        INSURANCE AND DELIVERY

        Wendy’s Boutique insures each parcel during transit until it is delivered to your specified address. A signature is required upon delivery, at which point responsibility for the goods passes to you.

        If you nominate a different recipient (e.g. for a gift), a signature at the delivery address is accepted as proof of delivery and responsibility transfers accordingly.

         

        DISPATCH TIMES

        We aim to dispatch all orders within 24–48 hours.
        Orders are not dispatched on weekends or public holidays. Any orders placed after 3pm Friday will be dispatched the following week (subject to public holidays).

        Delivery timeframes are estimates only and begin from the date of dispatch.

         

        LAYBY

        (Please note this is an in store only service)

        Your layby is valid for a 6 week period. The due date will appear on your docket.

        Your layby and any garments included in your layby can not be collected until your layby is paid in full. Wendy’s Boutique or Tilda will contact you either by phone or letter to advise you when your layby is due. You can make payments in-store, over the phone or by direct debit into our BNZ account 02 0466 0333018 00
        You can cancel your Layby at any time. If you wish to cancel your layby we will deduct a $30 cancellation fee. If applicable we will also deduct the loss of value. The loss in value is the difference between the cost of the garment when the layby was started and the price the garment at the cancelation date (if it were to go into sale).

         

        GIFT VOUCHERS

        Our gift vouchers expire 12 months from date of issue. Cards are not redeemable for cash or credit and no change can be given. Gift cards can only be redeemed upon presentation. Please treat this card as cash as lost or stolen cards can not be replaced or refunded. Your gift card can be redeemed in full or as part payments. 
        This card can be redeemed at Wendys Boutique or Tilda. If you wish to spend your voucher online please contact our office team.

        Contact: online@wendysboutique.co.nz

         


        For any further queries, please phone 075782867 or email admin@wendysboutique.co.nz