DELIVERY + T'S & C'S
Please note products advertised on our website are available in store as well. We try our hardest to collect your orders as soon as they come through, however there is always the chance that the product could sell in store before we can collect it. In this case we will endeavour to ascertain another product for you, otherwise a full refund will be given and you will be notified immediately.
- FREE SHIPPING OPTION
Once your order has been processed, the parcel should be expected to arrive within 2-3 working days. If you are rural, please allow for an additional 2-3 working days.
- PO BOX SHIPPING OPTION
- INTERNATIONAL SHIPPING OPTION
We offer world wide shipping through our online store. We send these orders through DHL.
There is a $25NZD shipping fee for Australia and a $50NZD shipping fee for the rest of the world. Once your order has been processed, the parcel should be expected to arrive within 3-5 working days.
- INSURANCE AND DELIVERY
Wendys Boutique insures each parcel during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Wendys Boutique, and the responsibility passes to you.
Please note that we aim to dispatch all orders within 24 to 48 hours. We do not dispatch over the weekends or on public holidays, any purchases made after 3pm on a Friday will be dispatched the following week subject to any holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
You will not incur an additional fee when you use Laybuy as your payment method however, if you wish to return a purchase made using Laybuy a 5% fee will be deducted from your refund to cover services fees incurred from Laybuy Limited. This 5% Fee is inclusive of GST and will be deducted from the total purchase cost of the items being returned.
This fee will not be incurred if you wish to exchange your return.
Laybuy operates as its own company and any payment queries are to be directed to them.
(Please note this is an in store only service, not related at all to Laybuy.)
Your layby is valid for a 6 week period. The due date will appear on your docket.
Your layby and any garments included in your layby can not be collected until your layby is paid in full. Wendy’s Boutique or Tilda will contact you either by phone or letter to advise you when your layby is due. You can make payments in-store, over the phone or by direct debit into our BNZ account 02 0466 0333018 00
You can cancel your Layby at any time. If you wish to cancel your layby we will deduct a $30 cancellation fee. If applicable we will also deduct the loss of value. The loss in value is the difference between the cost of the garment when the layby was started and the price the garment at the cancelation date (if it were to go into sale).
- GIFT VOUCHERS
Our gift vouchers expire 12 months from date of issue. Cards are not redeemable for cash or credit and no change can be given. Gift cards can only be redeemed upon presentation. Please treat this card as cash as lost or stolen cards can not be replaced or refunded. Your gift card can be redeemed in full or as part payments.
This card can be redeemed at Wendys Boutique or Tilda. If you wish to spend your voucher online please contact our office team.
For any further queries, please phone 075782867 or email firstname.lastname@example.org