Delivery & Returns

DELIVERY AND RETURNS

Returns

We will accept returns for change of mind purchases (excluding sale items), the customer will be refunded on the return of the garment. When returning women's fashion and other items we would appreciate if you could provide details of the reason why you wish to return your item.  All items are quality controlled and checked for any faults before they are dispatched to customers. If for any reason you are not completely satisfied or should you receive any item not in perfect condition please contact us immediately. Returns that are damaged or soiled will not be accepted and may be sent back to the customer and a refund denied.  All shoes should be tried on in a carpeted area before wear.  Any women's fashion garments with special care instructions should be handled with extra care to prevent any damage occurring.  You must return purchases with supporting documentation and in original condition, with all labels and swing tags still attached up to 7 days from purchase date.  Items returned without a receipt or after 7 days from the date of purchase will not be refunded unless you have contacted us and we have consented to the late return or missing receipt.  Returns from Australia and all other international will be accepted up to 20 days from the date of purchase. We require you to use a track and trace courier as the safest option for returns, do not use a postal service. We will not be held responsible for any returns that fail to make it to us. Any charges incurred through a return will be deducted from your refund. Any courier fee is the responsibility of the customer, we will not refund the costs of the courier.

We have endeavored to display accurately the colours of our women's fashion items and products appearing in our online store, however, due to colour variations in computer monitors we cannot guarantee the colours displayed will be completely accurate.

 

Any International returns need to contact Wendys Boutique before sending back a return. We will not be liable for any customs surcharges or any other fees. Please email admin@wendysboutique.co.nz and wait for a reply BEFORE sending. Failure to contact us may result in your return being sent back to you again and you will be held liable for any customs surcharges.

 

We do not accept any returns or exchanges on sale items.

Exchanges

We will exchange a garment for a different size (excluding sale items).  If an alternative size is not available we will offer your preference of exchanging for another garment or a full refund.  For exchanges we recommend you email us with details of your request at admin@wendysboutique.co.nz to ensure your re-order.  Any exchanges made will be charged for postage.  Exchanges sent within New Zealand will be charged to the customer at a flat rate of $7.00.  Exchanges sent to Australia will be charged a flat rate of $10.00.  Exchanges sent internationally will be charged a flat rate of $20.00. The exchange will not be processed until we have received the original garment back.

For any additional information concerning our returns policy please contact us on 07 578 2867 or email admin@wendysboutique.co.nz

 

Online Sales

Garments available on our online store are also available for purchase in our Boutique. Please be aware that we try our hardest to keep our website as accurate as possible but if for any reason we can not fulfill an order we will contact you as soon as we can and you will receive a full refund. We are deeply sorry for any inconvenience that may be caused and we welcome you to call before making any online purchase. 07 578 2867

 

Delivery & Shipping

All New Zealand orders of women's fashion and accessories will be delivered within 2-3 working days.  All orders within New Zealand will be free of delivery charges, however for any exchanges once the original order has been sent, the customer will be charged for postage.  All orders to Australia will be delivered within 5-10 working days.  All other international orders will be delivered within 10 working days.  Overseas orders to Australia will be charged to the customer at a flat rate of $10.00.  International orders will be charged to the customer at a flat rate of $20.00.  Any exchanges sent within New Zealand will be charged to the customer at a flat rate of $7.00.  Items can only be sent to a physical address, no PO boxes or private bags.

 

Cancellations

Once you have placed an order it cannot be cancelled. If however you are not satisfied with your order, for any reason, please contact us on (07) 578 2867 International 00 64 7578 2867.

 

Faulty Goods

Goods are faulty where a manufacturing fault occurs within six months of purchase. If goods are faulty we will meet our obligations under the Consumer Guarantee Act to provide a remedy.  Items that are damaged as a result of normal wear and tear are not considered to be faulty.

 

Pricing 

All prices displayed in our online store are represented in New Zealand currency (NZD).  Prices are inclusive of New Zealand government goods and services tax, (GST), of 15%. All prices are correct at time of publication, however we reserve the right to alter prices for legitimate purposes at any time. Sale prices may vary on items between our online store and our in-store boutique. Credit card transactions are processed in New Zealand.  All custom and duty charges are the responsibility of the purchaser.

 

Security 

We use the secure hosted payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The hosted payment page enables us to offer customers a safe and speedy online shopping experience. If you are under 16 you must let your parent or guardian know about Wendys Boutique Women's Clothing Online shopping terms and conditions before you register to use this site or any of this sites service. We reserve the right to only accept orders from those over 18.

 

Any celebrities pictured on this site do not endorse this website, any products on this website, or any opinions expressed on this website.

 

Continue shopping
Your Order

You have no items in your cart